Contact Center
Contact Center is intelligent communications solution to manage the customer’s experience with maximum efficiency primarily by two methods:
- Automated: Interactive Voice Response (IVR)
- Human-Assisted: Operator / Agent
Objective/Goal
1. Improve agent Productivity.
- Enable the agents to handle the interactions productively and efficiently.
2. Improve Customer Experience.
- Efficient handling of interactions will enhance the customers experience with the service
3. Maximize the value of each customer interaction.
- Determine the context of the contact and match every customer to the right agent, balance workload to avoid burnout and ensure targeted service levels.
Why contact center services?
- Call Recording
- Multilingual Support
- 2-Way interactions using Toll Free.
- Inbound: Citizens contact Contact Center
- Outbound: Contact Center contacts citizens.
Reasons to Avail Contact Center Services
- Bhutan Telecom will become a single point of contact (SPOC) for technology service and operation.
- Bhutan Telecom will provide operating efficiency and experience with best practices and industry standards.
To avail the services, contact us at 1600 or send SMS at 1600 between 8:30AM to 9:30PM.
